FAQ

GENERAL

DO I HAVE TO PAY TO JOIN THE STYX COMMUNITY?

No, creating a profile at styxworld.com is absolutely free! A profile will enable you add friends, share videos and photos, read the latest news, and more.

If you would like to be able to participate in member-level access such as Pre-Sale Tickets, you will need to purchase membership to The Lounge.

WHAT HAPPENED TO MY OLD “STYX LOUNGE” ACCOUNT

Team Styx transferred over your email and membership to the new site - however you will still need to update your new profile by changing your password. Instructions were emailed to you by Team Styx. If you have checked your spam filter and do not have this email, please contact thelounge@styxworld.com

I CAN’T REMEMBER MY PASSWORD

Click here to reset your password. You’ll receive an email with a link that will allow you to set a new password.

I HAVE A NEW E-MAIL ADDRESS. HOW CAN I CHANGE MY INFORMATION?

Log in to your account and click your "My Dashboard" at the top of the page to go to your profile. Click on “User settings,” enter your new email address and click “save” to keep the changes.

I HAVE NOTICED AN ERROR IN THE CONTENT ON THE SITE. HOW DO I TELL YOU?

If you feel that we have listed an event, photo, attribution, or story incorrectly, please let us know. You may contact us at thelounge@styxworld.com.

WILL MY PERSONAL INFORMATION BE SHARED OR MADE PUBLIC TO ANY OTHER ENTITIES?

No, for the information you provide to styxworld.com, you will only receive information regarding STYX. You may also receive information on promotions and announcements from companies directly affiliated with styxworld.com.

WHEN IS STYX COMING TO PERFORM IN MY CITY?

The Tour Page is updated with the latest touring itinerary and is your best source of information for when and where live shows will take place. Additionally, you can sign-up for the email list to be notified when shows are coming to your area.

I HAVE A QUESTION THAT IS NOT ANSWERED HERE. WHO SHOULD I CONTACT?

You can contact us HERE.

PRE-SALE TICKETING

Access to Pre-Sale tickets is one of the perks of being a paid Styx Lounge member. Please review the FAQ below if you have any questions about how pre-sale ticketing works. If at any time you have been identified for suspicious or inappropriate activity in the Community or with Pre-Sales, your membership can be revoked immediately without notice or refund. If you believe you have been wrongfully identified please contact thelounge@styxworld.com.

DO I HAVE TO BE A STYX LOUNGE MEMBER TO PURCHASE PRE-SALE TICKETS?

YES! Pre-Sale ticket access is one of the best perks of your membership. If you aren’t a Styx Lounge member, sign up here! Once you have completed your purchase, a Pre-Sale code will be automatically issued to you. If there’s no available Pre-Sale in your area just save your code and use it when you’re ready.

IS THERE A TICKET LIMIT PER SHOW?

Most likely, but generally there is a limit per household. If you have any Pre-Sale ticketing please contact styx@future-beat.com

I DIDN’T GET TICKETS DURING THE PRE-SALE OR I’M UNHAPPY WITH THE TICKETS I DID GET. CAN I GET A REFUND?

Styx Lounge Memberships are non-refundable. Membership gives you EARLY ACCESS to tickets and increases your chances of getting great seats, but nothing is guaranteed.

WHEN WILL I FIND OUT ABOUT PRE-SALES IN MY AREA?

We do our best to post information about Pre-Sale dates as early as possible, but sometimes we’re not able to post them until the day before (and sometimes the same day) the Pre-Sale begins. We also send out the Styx Report every other Monday and will include all Pre-Sale information we have at that time. Make sure you check styxworld.com reguarly for up-to-date news and information.

WHEN ARE PRE-SALE TICKETS AVAILABLE?

We try to secure Pre-Sale tickets for as many Styx shows as possible, but there will be shows that do not offer Pre-Sale access. Pre-Sale tickets will typically be available through styxworld.com or Ticketmaster.com prior to the public on-sale. Pre-Sales will be announced on both the Styx site and through the Styx Report emails. Sign up here to be notified when tickets in your area go on sale.

HOW ARE PRE-SALE TICKETS ASSIGNED?

Styx is given a block of holds specifically for the Styx Lounge members and no one else. By being a member of the Styx Lounge, you have access to a selection of some of the best seats in the house at any price level based on availability - but you are not guaranteed tickets with your membership.

WHERE CAN I FIND MY PROMO CODE?

Log into your account and click “My Dashboard,” then "User Settings." Scroll down to locate the “Your Promo Codes” tab. There you will find your unique promo code that can be used on all Ticketmaster Styx Lounge Pre-Sales during the specified Pre-Sale window. Some tours may require different codes, and in those instances, you will be provided new a new code and instructions.

WHY ARE THERE PRE-SALES FOR SOME SHOWS AND NOT OTHERS?

We strive to offer Pre-Sale ticketing for every Styx show but may not be able to due to certain factors outside of our control. If Pre-Sale ticketing is not available for the show of your choice, we ask that you take full advantage of the other benefits that come with your Styx Lounge membership such as member discounts in the store, Styxology, etc. No refunds will be issued.

I BOUGHT PRE-SALE TICKETS AND NOW I CANNOT GO. CAN I GET MY MONEY BACK OR TRANSFER MY TICKETS?

All tickets purchased through the Pre-Sale are non-refundable and refund requests will not be granted. Please make sure you are able to attend the show prior to purchasing tickets.

STORE

HOW LONG WILL IT TAKE TO GET MY ORDER?

For orders received between 8AM and 5PM US CENTRAL (CHICAGO) time, we typically ship within 2 BUSINESS days (business days are Monday-Friday). Orders received on a Friday or weekend will ship the following week - including Priority and Express Mail.

Once orders are completed and shipped by our fulfillment department, package delivery times vary according to the following chart:

  • USPS First Class: 3-7 business days
  • USPS Priority Mail: 2-5 business days
  • USPS Express Mail: 1-2 business days
  • USPS First Class International: 7-45 business days
  • USPS Priority International: 5-12 business days
  • USPS Express International: 3-6 business days

Shipping times include weekdays only and do not include weekend days.

You will also receive an email from our shipping system containing your tracking # when your outgoing package is scanned by the USPS. If you have not seen your shipping email, please check your spam folder.

HOW DO I GET AN UPDATE ON MY ORDER PLACED THROUGH THE ONLINE STORE?

We do our absolute best to get all orders correct when they are processed. If you have any questions about the status of your order you can track your receipt from stagebloc.com/receipt/[INSERT YOUR ORDER#]

For all other inquiries and policies, please see our policies regarding shipping, exchanging, and returning items. If you don’t see the answer you’re looking for in the FAQ’s please contact store@styxworld.com with your order number and we will do our best to get back to you ASAP!

RETURNS AND EXCHANGES

The Styx Online Store does not accept exchanges. We do accept merchandise returns up to 14 days after a package has been received. If you wish to return your purchase, please let us know (store@styxworld.com) and we will send instructions for shipment back to us. Shipment must be returned to us in the original packaging and in the original quality it was received, and at the customer's expense. Refunds will be submitted upon receipt of merchandise in new condition; please note that shipping costs are non-refundable.

Please note that our Customer Service Agents have the right to use their professional discretion relating to refunds and returns.

For all returns allow 5-7 business days for any merchandise credit to appear on your account statement.

DO YOU SHIP ORDERS INTERNATIONALLY?

All physical items in our store are available to be ordered and shipped internationally. Digital Download Products are only available in the United States.